At Euphoric Collection, we know how hard it can be finding a good swimsuit that fits! This is why we offer returns on a full priced item for store credit only. Provided that:
- Items must be returned within 30 days of delivery.
- The item is returned in the original packaging, with hygiene tags still attached, unworn (Try ons are okay) in the original condition.
- The item was not purchased on sale (including promotional offers). Sale items cannot be returned or exchanged unless the item is faulty.
- Return shipping costs for the bikini to get back to us are covered by the customer.
Please note: Because each and every piece is handmade with a made to order service we will not accept refunds. However, you can use the store credit to purchase the correct size and style that you need.
Any sale or discounted items are final sale and therefore CAN NOT be returned. . This is inclusive of the products in our 'sale fabric' section and our ready made items! When buying sale items please make sure to double check your measurements either with our sizing chart or get in touch with us for help.
How do I return my item?
1. Check your items correspond with the statements above. We will not accept any items that have been worn or damaged in any way. The hygiene sticker MUST still be attached to the bikini and must not be removed. We will NOT accept any bikinis that have had the hygiene sticker removed as that would be a hygiene issue and we reserve the right to refuse the exchange if the garment hygiene tags have been removed.
2. Email email@example.com with your name, order number and the items you wish to return.
3. Please allow up to 1-3 working days for us to reply to your email. We will send you an address to send the return items too. The customer will cover the cost of the return. We are not liable for any items lost during transit so we suggest you make sure the items are sent with tracking!
4. Once we receive your return and have done a thorough check on all items, we will email you your store credit code which you can then use website wide to order another size and style.
In the event of a faulty swimsuit please email firstname.lastname@example.org with your name, order number and photos of the faulty swimsuit within 7 days of delivery so we can arrange an exchange, store credit or refund!
Euphoric Collection is a handmade business, therefore, there may be a slight variation between each product due to human error. There may also be slight changes to product designs overtime due to correcting and perfecting designs! These changes will NOT change the sizing of garments.
By ordering through Euphoric Collection you agree to all of the terms and conditions regarding exchanges and refunds and all other information.
If items are returned and do not comply with the statements above then the refund will be denied and the bikini will be sent back to the customer.