We are sorry to hear that your garment is not perfect! We understand it is an investment to purchase from us, but just know that we are here to look after you and we will make sure that you walk away with the perfect garment!

Please read all of the information below before filling out the form. We have a few requirements you need to meet before we can arrange an exchange with you!

EXCHANGE POLICY

We want you to love your Euphoric Collection swimwear and loungewear garments which is why we offer exchanges on all garments provided that:

  • Items must be returned within 14 days of delivery.
  • The item is returned in the original packaging.
  • If you are returning swimwear the hygiene sticker must not be removed. Swimwear bottoms must have been tried on over underwear.
  •  The item was not purchased on sale. Sale items cannot be returned unless the item is faulty.
  •  Return shipping costs are covered by the customer.

Please note: We do not accept refunds. Refunds will only be issued if the item is deemed faulty and cannot be replaced.

HOW TO RETURN YOUR ITEM:
 

1. Check your items correspond with the statements above. We will not accept any items that have been worn or damaged in any way. The hygiene sticker MUST not be removed. We will NOT accept any bikinis that have had the hygiene sticker removed.

2. Fill out the form below with your name, order number, the items you wish to return and the items you wish to be exchanged with for the return and, the correct/ up to date sending address that we will send your new items too once they have been made.

3. Please allow up to 1-2 days for us to reply to your request. We will send you an address to send the return items too. The customer will cover the cost of the return. We are not liable for any items lost during transit so we suggest you make sure the items are sent with tracking.

4. Once we receive your return and have done a thorough check on all items, we will then go ahead with making your new items. We will send you an email with your tracking number for your new items once they have been dispatched. Please allow up to 5 business days from when we receive your returned items, until the day your new items have been made and dispatched. We will do our best to get your new items back to you as soon as possible!

If items are returned and do not comply with the statements above then the exchange will be denied and the swimwear will be sent back to the customer at their expense.

In the event of a faulty swimsuit please email info@euphoriccollection.co.nz with your name, order number and photos of the faulty swimsuit within 7 days of delivery so we can arrange an exchange.

IMPORTANT INFORMATION

By ordering through Euphoric Collection you agree to all of the terms and conditions regarding exchanges, refunds and all other information. 

Please fill out the form below for further assistance x