During Holiday Periods there may be delays in orders being dispatched, Especially around Christmas time. We are NOT liable for any delayed deliverers. This is out of our control and this is the customers responsibility to make sure they order in advance.

If you have any problems with the couriers and delivers, please contact the courier first! They will be able to help you out directly with your problem. 

If you want to receive your order before Christmas/new years then you need to order BEFORE 11PM Friday the 15th of November 2019. Any orders made after this date will NOT be guaranteed delivery before Christmas/new years. NO exceptions. 

Transit Times

New Zealand: 1-2 Days Or Rural Delivery: 1-4 days

Worldwide: 2-10 Business days ( Depending what shipping option you choose at checkout)

- Every order is sent out with signature required when delivered. 

- Every order is supplied with a tracking number, please check your inbox and junk folders for this email!

Please allow up to 12-15 business days for your order to be processed, made, packaged and shipped (This time frame does not include shipping times). You will receive a confirmation email when you first order, and then another email once your order has been sent off with its tracking information.

-Euphoric Collection is not liable for wrong information given to us when shipping information is asked of you at check out. If the shipping address provided is not correct we are not required to refund you or to make your order again to replace the previous order. As a customer, you are responsible to make sure all shipping information is accurate before finalizing your order.

- We are not liable if a parcel is stolen or goes missing from your address if you have requested the package to be left without a signature. 

- Any parcels that are returned to us due to either wrong address or have not been claimed, will be shipped back to the customer at there own expenses. 

- PLEASE NOTE* To customers who order from overseas, If you need your orders asap PLEASE order the fastest shipping option we offer. We will NOT accept any liabilities if your order is not with you on time because you choose the slower shipping option. This is your responsibility as a customer to make sure to choose the correct shipping option for you. 

Custom Import and Duty Tax

Please Note: If you are buying from any country apart from New Zealand, you may be required to pay customs tax to receive your order in your country! This is the customer's responsibility to pay and to know what your laws are in your country in regards to your clearance tax fees. This is not Euphoric Collections responsibility and we will not take ownership of any fees that may apply to you. Please make sure to do your research and check out your custom tax laws before ordering from Euphoric Collection! 

- We are also not responsible for any delays if your package gets held up in customs. 

-To comply with New Zealand export regulations, we are required to declare the exact value of all items ordered and to mark them as "Merchandise".

- Please keep a close eye on your tracking information, we are not responsible if you are not notified by your country's postal authority.