Shipping

Transit Times

Due to Covid-19 we are currently only shipping to New Zealand and Australia. We hope in the near future to open our products back up to the rest of the world.

NEW ZEALAND
NZ Couriers - 1-2 business days (Rural Delivery - 1-5 business days)
AUSTRALIA
New Zealand Post - 3-10 business days (Covid-19 Delays, Please allow up to 3 weeks for delivery)
Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

 

SHIPPING INFORMATION

  • Please allow up to 5 business days for your order to be processed, sewn and shipped (This time frame does not include transit times). You will receive a confirmation email when you place your order, and then another email with your tracking details once your order has been dispatched.
  • Every order is sent out with signature required with delivery.
  • Every order is supplied with a tracking number, please check your inbox and junk folders for this email.
  • Euphoric Collection is not liable for any incorrect information given when shipping information is asked of you at check out. If the shipping address provided is not correct we are not required to refund you or to make your order again to replace the previous order. As a customer, you are responsible to make sure all shipping information is accurate before finalizing your order.
  • We are not liable if a parcel is stolen or goes missing from your address if you have requested the parcel to be left without a signature. 
  • Any parcels that are returned to us due to either a wrong address provided or if a parcel has not been claimed, will be shipped back to the customer at there own expenses. 
  • We are not responsible for any delays if your parcel gets held up in customs. 
  • We are unable to redirect your parcel once it has been dispatched.

INTERNATIONAL CUSTOMS FEES

  • All customs fees, foreign taxes or other fees associated with your purchase are the responsibility of the customer. Please check with your local customs office for further information before purchasing.
  • All prices online do not include custom clearance fees.

 

Please get in contact at info@euphoriccollection.co.nz for further assistance.